Malwarebytes Browser Guard Crashing: Troubleshooting Guide

Malwarebytes Browser Guard is a powerful tool that helps protect your online browsing experience by blocking malicious websites, credit card skimmers, and trackers while filtering out annoying ads and unwanted content. However, like any software, it's not immune to errors and crashes. If you're experiencing issues with Malwarebytes Browser Guard crashing, this guide will walk you through the troubleshooting steps to resolve the problem.

Telemetry Data

One of the first things to check is whether telemetry data is enabled on your browser. This feature allows Malwarebytes to gather information about detection and device data anonymously, which helps improve the protection provided by the app. If you don't want to share this data, you can toggle it off in the settings.

Detection and Block Telemetry

Toggling the detection and block telemetry setting enables Browser Guard to gather detection and block data, which helps Malwarebytes improve its protection. This feature is essential for identifying and blocking new fake tech support scams, making your browsing experience even safer.

Clearing Browser Guard Storage

If you're experiencing issues with Malwarebytes Browser Guard crashing, clearing the storage may resolve the problem. Clicking the 'Clear Browser Guard storage' link will reset your installation to a newly-installed state, restoring all previously updated settings.

Download Debug Logs

To troubleshoot technical issues with Browser Guard, Malwarebytes Support may require debug logs from your device. To generate and download the log file, click the 'Download debug logs' button.

Checking for Database Updates

If you're experiencing issues with updating the database, try checking again after a few minutes. This may resolve any connectivity or update-related errors.

Malwarebytes Browser Guard Version

The Malwarebytes Browser Guard version currently installed on your browser is displayed in the Support screen. You can access this screen by clicking on the menu icon in the upper-right corner of the app screen.

Troubleshooting Options and Resources

The Support screen also provides troubleshooting options and Malwarebytes company resources to help resolve any issues you may be experiencing with Browser Guard.

In conclusion, if you're experiencing issues with Malwarebytes Browser Guard crashing, try following these troubleshooting steps. By clearing storage, checking for database updates, and enabling telemetry data, you should be able to resolve the problem and continue enjoying a safe and secure browsing experience with Malwarebytes Browser Guard.

Malwarebytes browser guard crashing